Shipping costs are calculated at checkout based on weight, destination, and shipping method.

For international orders, customs fees or taxes may apply and are the responsibility of the recipient, as determined by local authorities.

Due to the customized nature of our products and the personal-care category, all sales are final.

We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Approved issues will be resolved with a replacement or reshipment.

Please include your preferred delivery address for the replacement when you reach out.

Once an order is placed, we are generally unable to make changes or cancellations.

In limited cases, changes may be possible within 24 hours, but this cannot be guaranteed.

Yes, you can.

No. Our products are designed to support your routine, not replace prescription or active treatments unless otherwise stated.

Use from thinnest to thickest textures and follow with sunscreen in the morning.

If a courier is unable to complete delivery (for example, due to an incorrect address, no one available to receive the package, or carrier restrictions), they may attempt redelivery or return the package according to their policies.

Customers are responsible for ensuring accurate shipping details and monitoring tracking updates. If a package is returned, re-shipment may require address confirmation and additional shipping time.

We're happy to assist on a case-by-case basis once the courier provides an official update.

We're a small, independent brand and do our best to respond thoughtfully.

For the fastest answers, please review this FAQ before reaching out.

Please allow 2–3 business days for a reply.